🌸 Riwaayat Ethnic – Return & Exchange Policy

Welcome to Riwaayat Ethnic.
We strive to deliver the best quality ethnic wear at honest prices.
Please read our Return & Exchange Policy carefully before placing your order.

1. Exchange Available (Within 3 Days of Delivery)

We offer exchange only in the following cases:

✔ Wrong product delivered
✔ Wrong colour or design sent
✔ Defect or damage
✔ Size issue (for stitched items)

Exchange Conditions

  • Exchange request must be raised within 3 days of delivery.

  • Product must be unused, unwashed, with tags and original packaging.

  • Only one-time exchange is allowed per order.

2. Return Only for Damage With Mandatory Unboxing Video

A return is allowed ONLY in case of a defective product, and only with a proper 360 degree unboxing video.

Unboxing Video Guidelines

  • Video must start from showing the sealed parcel.

  • No cuts, no pause, no editing.

  • Entire opening process must be visible.

  • Product defect must be clearly shown in the same video.

Without an unboxing video, returns cannot be approved.

Return Resolution

If approved, you may choose:

  • Exchange for another product, OR

  • Store credit valid for 90 days

Refunds to the original payment method are not provided.

3. COD (Cash on Delivery) Orders

  • Please respond to courier calls/SMS for delivery.

  • If COD parcel is refused or not accepted,
    future COD orders will not be accepted for that customer.

4. Items Not Eligible for Return/Exchange

The following are not eligible:
✘ Products bought on sale or clearance
✘ Sarees with stitched blouse/custom stitching
✘ Altered or used items
✘ Items without packaging, tags, or folds
✘ Products without unboxing video
✘ Products stained/damaged after use
✘ Custom-made or pre-order items

5. Colour & Fabric Disclaimer

Colours may slightly vary due to:

  • Mobile/monitor settings

  • Studio lighting

  • Fabric texture

This will not be considered a defect.

6. Contact Us

For any return or exchange concerns, feel free to reach us.


📧 Email: sharmaemail21@gmail.com
Instagram: @riwaayatethnicstore

Working Hours: 10 AM – 7 PM (Mon–Sat)